Site Help

While visiting this site, the following information may assist you.

Terms and Conditions
Please read these terms and conditions before using this site.

Browsers and Monitor Settings
For optimum performance, use the latest version of Internet Explorer or another supported browser. For best appearance, view the site at a screen resolution of 800 by 600 pixels or higher.

JavaScript
Some pages on our site are accessible only when JavaScript is enabled. To enable JavaScript:

• In Internet Explorer, select Internet Options from the Tools menu. Then select the Security tab and click the Custom Level button. Next scroll down to the section called Scripting and check the Enable category.
• In Netscape Navigator, click on Edit/Preferences from the menu. In Preferences, select the Advanced category and check the Enable JavaScript check box.
• For other Web browsers, see your browser help documentation on how to enable JavaScript.

Downloads
Some content on this site requires you to download additional software. To view PDF files on our site, you need version 5.0 or higher of the Adobe Acrobat Reader.This program is free and generally takes just a few minutes to install.

Browser Security
We safeguard any personal information you provide to us with a secure server and the Secure Socket Layer (SSL) security protocol. Only browsers that use 128-bit encryption are able to use this site for online transactions.

You are in the secure mode if:

• the “http” in the Web address is replaced by “https”
• depending on your browser, you see a padlock, a solid key or a similar icon in the lower section of the browser window

Navigation
You have five main navigation options available to you throughout the site.

1. Header
   The header is the same on every page of the site. It contains links to the main sections of the site and several other popular pages and the site search engine.
2. Left Navigation Menus
   Each section of the site has a left navigation menu that tells you what information is available in that section. The left navigation menu is different in each section.
3. Breadcrumb Navigation
   Breadcrumb navigation displays the location of the current page within the structure of the Web site. Breadcrumb navigation enables you to access higher levels of the site navigation by clicking previous links in the breadcrumb trail.  
4. Right Navigation Menus
   Some pages include right navigation menus which contain links to related pages.
5. Bottom Navigation Bar
   The bottom navigation bar is the same on every page of the site. It contains links to the main sections of the site and to several other pages not shown in other navigation areas.

Accessibility Aids
These features give you broad access and readability:

• Font size control
  For a larger font size, use the font size control located in the header on every page of the site. For an even larger size, use the text size or zoom feature in your browser.
• Alt tags for images
  Images on our site are accompanied by alt tags that may be visible if your browser supports the alt-text function. When you place your cursor over an image, alt tags provide text that describes the image.
• Text-only link
  If you prefer to view the site without images, press the text-only link located in the header.
• Links
  Links are blue and underlined. Visited links change from blue to brown; the color remains brown until you clear the history of visited sites and pages from your Web browser. Also, some left navigation menus include an “expand all” option which enables you to see all links in the menu at a glance.

Search
For a quick, easy way to find information on the site, use the site search engine in the header on every page of the site.

Site Map
A link to the site map is located in the header on every page. The site map is like a book's table of contents, making it easier for you to find information.

Privacy Policies
To see how we collect, use and protect information, please view our privacy policies.

Contact Us
You can easily reach us by e-mail or by telephone or postal mail.